Who will deliver your package - human, drone or robot? How to deliver on time in the age of diesel death and scarce of human resources.

Presentation provided in English with simultaneous translation to Polish.

Returns in e-commerce should be seamless and leave a good experience. If online sellers take returns seriously, they can gain a competitive advantage in the form of greater customer satisfaction and loyalty. The aim of the presentation is to show the results of research on value for customers in e-commerce returns from the different perspectives of: customers, online sellers, suppliers and complementors. The second objective is to determine the impact of returns on customer satisfaction and loyalty and, consequently, on consumer spending and business performance. The research evaluated the significance of factors evoked by different entities that create value for the customer, using empirical research, on a sample of 800 respondents.

Presentation provided in Polish with simultaneous translation to English.

The logistics industry is at the brink of an AI Revolution. Trends observed in the B2C sector, pressure exerted by rising actors of the New economy, and recent experience of other industries such as the energy market, all indicate that such a transition is imminent. But what exactly does this mean for logistics, an industry which is currently only taking its first steps into digitization, and where data is so limited that the term “Big Data” simply does not apply? Most importantly, how can logistics companies benefit from the power of their data, bearing in mind the complexity of supply chain interactions and the scarcity of data-sharing standards? I discuss several ingredients for a successful move towards a data-driven process in logistics, starting with a focus on IoT investment, through data analysis, to AI roll-out. The talk covers use-cases encountered in our work at NavAlgo, including ideas of solutions to challenges faced by industry leaders.

Technology and digital innovations are rapidly changing the logistics market. As logistics providers scramble to keep pace, is M&A being used as an effective tool in the battle for supremacy? Is it time to move beyond viewing M&A as a route to scale or specialisation, and repurpose it for a digital era?

How the automation will look like in the era of industry 4.0? Why people don't want to solve issues by themselves? Combining automated testing and robotic process automation is synergy or rather wasted energy? What the business leaders are saying? A lot of questions. A lot of answers you will find during this session. Better understanding of current trends can help us adjust better for the world of tomorrow.

Presentation provided in English with simultaneous translation to Polish.

IoT technologies can enhance supply chain management using identity chips, sensors, communication devices, cloud computing networks, and data analytics engines all working together to fuel automation, continuous feedback, and better decision-making. With 5G, billions more IoT devices can be connected to the global network. When will it happen? How the revolution will look like?

Presentation provided in English with simultaneous translation to Polish.

The extreme weather can wreak havoc on any supply chain and in the changing climate, it's also hard to trust the weather forecasts. The best solution is to embrace this uncertainty. This presentation outlines the main elements of contingency planning for global logistics working in a highly unpredictable environment. Presentation provided in English with simultaneous translation to Polish.

A single group of hackers has managed repeatedly to exploit the software distribution channels, going on a disastrous supply chain hacking spree. This presentation outlines a list of security policies to adhere to throughout all the business relationships within your supply chain.

Presentation provided in English with simultaneous translation to Polish.

Blockchain, since its inception in 2008, has received lots of attention from both individuals as well as companies, however its development has not always been enthusiastically welcomed and often created more confusion than expected. Albeit currently almost everyone agrees that blockchain is (technology-wise) the great successor of the Internet, its tremendous potential is also highly challenging. Blockchain was also expected to transform the way how logistics work, nevertheless the number of working implementations is not as high as it was assumed. The reason for this is that even if blockchain can disrupt this ecosystem, there is lots of work to be done and this new phenomenon might not be good for everybody. During my presentation I will raise some key issues which every logistic company should consider prior to diving into blockchain technology and explain which benefits and risks are to be considered.


Presentation provided in English with simultaneous translation to Polish.

It can be a fulltime job to simply avoid drowning in all of the industry buzzwords: AI, Blockchain, IoT, Industry 4.0, Control Tower... and the list goes on. What is fact and what is fiction? Selecting new technology and evaluating new services can feel impossible with the dollars and work companies put into validating their solutions through marketing. It is easy to say that disruption is important, but not when it disrupts your processes and efficiencies unexpectedly. Buying Enterprise software often feels like firing at a target with a blindfold on no matter how many phone calls, meetings and demos take place. This session will help you sift through the noise by equipping you with the skills to ask the right questions and have the right conversations when evaluating new tools and services for your supply chain.